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Complaints Policy
Complaints Policy – OXA
In the realm of education, having a clear understanding of the complaints policy is crucial for institutions applying for accreditation. Oxford Accreditation’s complaints policy outlines the procedures and processes for addressing grievances, concerns, or issues that may arise within Oxford Accreditation or during an Oxford Accreditation inspection of an educational institution.
The Oxford Accreditation complaints policy serves as a formal mechanism for individuals or institutions to raise and resolve issues related to various aspects of their educational experience with Oxford Accreditation, including communications with Oxford Accreditation, the conduct or professionalism of the Oxford Accreditation inspector, the time taken to complete the accreditation process, discrimination of any form, or any other matter that may impact the educational environment.
When lodging a complaint with OXA , individuals or institutions are required to follow a specific procedure outlined below.
OXA are not able to accept anonymous complaints, however, we guarantee that the name of complainant is kept confidential.
Upon receiving a complaint, OXA will initiate an investigation process to assess the validity of the complaint and gather relevant information. This
investigation may involve interviewing relevant parties, reviewing documentation, and conducting a thorough examination of the issues raised.
Once the investigation is complete, OXA will provide a written response to the complainant, outlining the findings of the investigation and any
actions that will be taken to address the complaint. This response may include recommendations for resolution, corrective measures, or further
steps that need to be taken.
By following the correct process and providing clear and concise information, institutions can help ensure that their concerns are addressed in a
timely and effective manner.
In conclusion, understanding the OXA complaints policy is essential for fostering a positive and supportive educational environment. By promoting
transparency, accountability, and fairness, the complaints policy plays a vital role in addressing issues and improving the overall quality of education
for all stakeholders involved.
Complaint form can be found in appendix 1
Process
Check the
Complaint form
Complainant should email OXA at the email address